Order Cancellations/ Returns
Orders canceled prior to product shipping (usually within 24 hours of purchase) will be made without cost and a full refund will be provided within 72 hours. Orders canceled after shipment will require prepaid return shipment plus a 20% restocking fee will be deducted from purchased (refund) price. Custom orders and orders with options cannot be canceled and will not be accepted for return, exchange or refund. Please call our office at 760-247-9113 to cancel orders.
Goods returned for credit, exchange or repair will not be accepted without a Returned Goods Authorization (RGA) number from Jayco Industries and must be shipped freight prepaid to Jayco Industries, 21483 Waalew Road, Apple Valley, CA 92307. The RGA number must be present on the box when return shipping. Products must be returned in their original shipping cartons within fifteen (15) days of receipt and are subject to a 20% restocking charge.
Damaged Goods may be subject to a higher percentage restocking fee at the discretion of Jayco Industries. No returns will be approved via RGA 30 days after original shipment. If the order was damaged during transit, a claim will be filed at which time we request the goods be returned and a replacement will be shipped immediately. Claims for shortages will be processed only if you did not sign for the quantity that we stated we shipped to you. Once you have signed for the goods, you are responsible for the shipment.